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Customer Service Center (F&Q)
Q: How long does it take to receive an order? A: S&S Gifts processes and ships most orders within 24 to 48 hours of receipt of confirmed payment. Once an order is shipped, delivery time depends on the delivery method you specify at the time of your order. Standard UPS may take up to 7 to 21 days, depending on location.
Q: What types of payment do you accept? A: S&S Gifts accepts Paypal (preferred),Yohoo paydirect, Money Orders,Personal checks(delayed shipping) and Major credit cards .
Q: What is your policy on returns? A: Damaged Returns Your product should arrive in working order. However, if you receive a product in damaged or defective condition, please Contact Us. We will send you a replacement - usually at no charge. When contacting us, please provide the following information: 1) Order number 2) Item ID and Description 3) Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible...) We will issue a UPS Call Tag for the pick-up and return of the damaged or defective product. Your request for the replacement of a product must be submitted within three business days of delivery. We do not issue credits for unauthorized returns.
Q: Can we ship to Canada or other countries? A: YES! We will ship internationally. Email us for shipping rates and payment options.
** If none of theses F&Q's help please send us a email. ssgifts@pa.net or look for us live using the live chat box below.
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